Same Rules Everywhere
Whether you play on desktop, mobile app, or tablet, these terms apply. Your account settings, payment rails, and withdrawal limits are consistent across all devices.
LEGAL REFERENCE
Terms & Conditions That Protect You
When you open an account with us, you're entering a straightforward agreement. We've written these terms to be clear about how your account works, how payments flow through...
Account SetupPayment ClarityWithdrawal TermsAccount SecurityYour Rights
Core Terms Governing Your Account
bed 365 operates your account under these binding terms valid in supported regions of Pakistan. By opening an account, you confirm you are of legal age and have read these conditions. We hold your funds separately, process deposits through JazzCash, Easypaisa, SadaPay and Raast within the timeframes stated in your payment confirmation, and verify your identity before releasing withdrawals. Your account remains
your responsibility; you must keep your login details confidential. We reserve the right to suspend or close accounts that breach these terms or local law. Disputes are handled through our support team first; unresolved cases may be escalated to relevant authorities in supported jurisdictions.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
QUESTIONS ANSWERED
How to Reach Our Policy Team
Team online
Email Support
Send queries about these terms to our policy inbox. We respond to account-related questions, payment disputes, and term clarifications within 24 hours on working days.
Live Chat
Chat with our team in English during our support window. They can walk through specific clauses, explain withdrawal holds, and clarify account restrictions on the spot.
Account Settings
Review your accepted terms inside your account under Settings > Legal. Update contact details there so we can notify you of any future changes to these conditions.
CREDIBILITY MARKERS
Why Our Terms Matter
Transparent Language
We avoid legal jargon where possible. Each clause explains what it means for your account, your payments, and your withdrawals so you understand the commitment.
Payment Clarity
JazzCash, Easypaisa, SadaPay and Raast payment terms are spelled out—deposit holds, processing times, and verification steps are all documented here.
Account Security
Our terms include your obligations to keep your login safe, report suspicious activity, and verify your identity. This protects both you and the platform.
Withdrawal Policies
We state how we handle withdrawals, when we hold funds for verification, and what documents we may request. No hidden delays or surprise holds.
Dispute Resolution
If a payment issue arises, these terms outline how we investigate, respond, and escalate if needed. Your options are always laid out in advance.
Local Compliance
These terms reflect current law in supported regions of Pakistan. We update them as regulation changes and notify you before changes take effect.
POLICY CONSISTENCY
How Our Terms Align Across the Platform
Payment Term Parity
JazzCash, Easypaisa, SadaPay and Raast terms are uniform—no hidden charges or different processing rules depending on which method you pick.
Account Verification Single Standard
Identity checks, address proof, and payment method confirmation follow one process. You won't face different requirements on different devices or days.
Withdrawal Holding Transparency
If we hold your withdrawal for verification, the same criteria apply to all players. No arbitrary delays—reasons are always communicated within 24 hours.
Support Channel Consistency
Chat, email, and in-app support all reference the same terms. You'll get the same answer to a term question regardless of how you contact us.
Update Notification Across Channels
When we change these terms, you'll see notices in your account, via email, and inside the app. No change happens without advance notice to you.
Dispute Handling Standard Process
Payment disputes, account issues, and term questions follow the same resolution path for every player, regardless of payment method or device used.
PLATFORM ESSENTIALS
What These Terms Define for You
Account Ownership
Your account is non-transferable and belongs only to you. You're...
Deposit & Withdrawal Limits
Your account has session and daily limits set by us...
Bonus & Promotion Terms
Any promotion you see must be claimed inside your account...
Account Closure & Reactivation
You may close your account anytime through Settings. Closure is...
Dispute & Complaint Handling
If you dispute a transaction or believe a term was...
Term Changes & Notification
We may update these terms. You'll be notified 14 days...
Common Questions About Our Terms
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. If you can't access that email, contact support with proof of identity. We verify and reset within 24 hours for security.
No. These terms allow one account per person. If we detect duplicate accounts, we close all but one and may hold balances pending investigation. Use your real name and consistent contact details.
Before your first withdrawal, we verify your identity and payment method. You may be asked for a photo ID, proof of address, and a photo holding your ID. Verification usually clears within 24 hours; complex cases take up to 5 working days.
Yes. Whether you play through the web or app, these exact terms govern your account, payments, disputes, and account closure. No different rules for app-only players.
Deposits via JazzCash, Easypaisa, SadaPay and Raast appear in your account within 15 minutes. If your deposit doesn't show, contact support with your transaction reference. We investigate within 2 hours.
Yes. Request an account freeze in your Settings under Account Restrictions. Your account and balance stay safe; you can reactivate it after the requested freeze period ends by contacting support.
File a complaint through your account's Help section. Describe the issue and upload any proof (payment screenshots, emails, chat logs). We respond within 48 hours with an explanation or resolution plan.